Support

  • Frequently Asked Questions

  • Still Need Help?

     

  • I would like to place a new order

    Please download the form below and send it to us at service@ausecom.com.au

    [wpdm_file id=2]

    I am a customer looking to gain online access to my NVR/DVR

    New clients automatically have accounts created with us once an order has been processed. Depending on the products or services you have ordered, your account will have access to different parts of our support section. If you wish to gain access to your NVR/DVR online, your public DVR link would have been emailed to you along with your account details. Only you will be able to access your DVR via the account you have been provided with.

    If you still do not have access to your account details or do not know how to login. Please contact us and one of our staff will assist you.

    I'm looking for a service request, quotation or other form

    All payment, request and other forms can be downloaded below.

    {wpdm_category=form}

    I have a problem with one of my products and or services

    Please contact us immediately using the above contact form and a member of our team will be in touch.

    I am looking for access to files and or software for one of my products

    All common software packages for DVR/NVRs are availible for download below. If you are not sure of the brand or manufacurer of your NVR/DVR please refer to your quote or contact our office.

    {wpdm_category=cctv-nvr-dvr-}

  • Contact us

    If you still cannot find what you are looking for please use the contact form located on the contact us page to get in touch with us. One of our staff will assist you as soon as possible.

    Contact us

    Are you an Technician or contractor?

    If you are looking for software, product manuals or other supporting documentation please refer to the staff support section here.

    Staff support

Knowledge Base